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Consumer Forum — Defective Vehicle Replacement Order

Consumer Forum ordered vehicle replacement and Rs.50,000 compensation for manufacturing defects.

Maharashtra20235 monthsDistrict Consumer Disputes Redressal Commission, Jalna

Client Challenge

Client purchased a new commercial vehicle with persistent mechanical defects. Dealer refused to replace or compensate.

Legal Strategy

Filed complaint before the District Consumer Disputes Redressal Commission under Consumer Protection Act 2019.

Investigation & Evidence

Gathered service records, complaint letters, expert mechanic reports documenting defects.

Documentation

Filed comprehensive complaint with expert opinion and financial loss calculations.

Court Proceedings

Commission ordered expert inspection confirming manufacturing defects.

Resolution

Vehicle replacement plus Rs.50,000 compensation ordered.

Final Outcome

New vehicle delivered. Compensation paid.

Lessons Learned

Expert technical evidence is decisive in consumer defect cases.

Client Feedback

"I was frustrated for a year. Advocate Pavan got me a brand new vehicle. Excellent outcome."

#consumer forum#defective product#compensation#civil law

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